PRIVACY POLICY
Effective Date: October 14, 2025
This Privacy Policy describes how Auramatix (referred to as "we," "us," or "our") collects, uses, and discloses your personal information when you visit, make a purchase from, or otherwise use our website, auramatix.in (the "Site").
1. Information We Collect
We collect various types of information from and about you, including information that may be considered "personal information" under applicable law.
A. Information You Directly Provide to Us
We collect information you provide when you interact with the Site, such as when you:
Create an account: Your name, email address, and password.
Place an order: Your name, billing address, shipping address, payment information (which is processed by a third-party payment processor, not stored by us), email address, and phone number.
Sign up for our newsletter: Your email address.
Contact us: Any information you choose to provide in your communications (e.g., in a support ticket, chat, or email).
B. Automatically Collected Information (Cookies and Tracking)
When you access the Site, we automatically collect certain information about your device and browsing actions. This includes:
Device Information: Information about your computer, phone, tablet, or other device, such as your IP address, browser type, operating system, and unique device identifiers.
Usage Information: Details about your visits to the Site, including the pages you view, the links you click, the items you view or add to your cart, the referring website, and the time and date of your visit.
Location Information: In some cases, we may collect general location information (like your country or city) based on your IP address.
How we collect this: We use cookies (small data files placed on your device) and similar technologies, which are essential for the Odoo e-commerce platform to function (e.g., managing your shopping cart and session).
2. How We Use Your Information
We use the information we collect for various purposes, including:
To Fulfill Orders: To process your purchases, confirm your order, process payments, prepare and ship your cosmetic products, and provide you with invoices and order confirmations.
To Provide Customer Support: To respond to your inquiries, questions, and requests, and to resolve any issues you may encounter.
To Maintain and Improve the Site: To administer the Site, troubleshoot, analyze trends, track user movement, and improve our services and product offerings.
To Communicate with You: To send you updates, security alerts, and administrative messages. If you opt-in, we will send you promotional communications about our products and special offers (Auramatix cosmetics).
For Security and Fraud Prevention: To protect our Site and prevent fraudulent transactions or unauthorized access.
To Comply with Legal Obligations: To meet any applicable legal or regulatory requirements.
3. Sharing Your Personal Information
We do not sell your personal information. We may share your personal information with third parties only in the following circumstances:
Service Providers: We share information with third-party service providers who perform services on our behalf, such as:
Payment Processors (to process your transactions).
Shipping/Fulfillment Companies (to deliver your orders within India and internationally).
Email Service Providers (for sending newsletters and order updates).
Analytics Providers (to help us understand how customers use the Site).
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Legal Compliance and Protection: If required to do so by law, or in the good faith belief that such action is necessary to: (i) comply with a legal obligation; (ii) protect and defend the rights or property of Auramatix; (iii) act in urgent circumstances to protect the personal safety of users of the Site or the public; or (iv) protect against legal liability.
4. Your Choices and Rights
Depending on your location, you may have certain rights regarding the personal information we hold about you:
Opting Out of Marketing: You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails or by contacting us directly.
Access/Correction: You may have the right to request access to the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.
Deleting Your Account: If you wish to have your Auramatix account deleted, please contact us.
5. Security
The security of your personal information is important to us. We implement reasonable administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.
6. Third-Party Links
Our Site may contain links to third-party websites (like social media platforms or payment gateways). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of every website you visit.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page and update the "Effective Date" at the top.
8. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or postal mail:
Auramatix Website: auramatix.in
Email: auramatix11@gmail.com
Postal Address: 757, 14th cross road, BTM 2nd stage, Bengaluru 560076
Important Note: Please ensure this content is hosted on a dedicated Privacy Policy page on your auramatix.in website, and that a link to it is placed prominently in your website's footer and on the checkout page. While this template covers general best practices, you should still consider having a legal professional review it for full compliance with local and international laws.